But why can't it be turned off "right now"? PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. Go to your voice remote. If the Television you use has a Power button: If youve got the Xi5/Xi6 Wireless or the XG1v4 DVR TV Box and it does not have a Power button, then do the following; When these methods are applied, your Xfinity box will completely boot. I hope you get this message as soon as you can so it helps. I am doing another test going all day today but I am wondering if there may be some other box controlling the cable that is feeding that room in the home. On an X1DVR TV Box, playback will stop any streaming recordings whenever it is restarted but resumed when the restart has been completed. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. That only happens if you replace the DVR. I cant stand watching something andthen the thing pauses and up pops the screen saver That should not happen. Its maddening that we cannot get answers from techs about this or solutions. There are a few instances where users are reporting that their computer is freezing or stuck on the screensaver. This option can also be selected from the service tab. To change or delete a scheduled run time: Tap the schedule tile. If your TV is connected to other smart home devices, like SmartThings, Alexa, Google Home, or Logitech Harmony, it's possible some routine or automation is powering your TV on or off by accident. If the settings tell the display to shut off faster than the screensaver is set to activate, you'll never see it. No way to leave your tv running without messing around with it for more than 4 hours. Personally I dont need or want AT&T determining when my tv is been on too long and should be off. If the problem doesn't end, it could mean that the mainboard, the LEDs, or the power board is damaged. Press and hold the Power button for 10 seconds. You can find that information in the Windows Update service on the computer. Finally, check that all cables are in the right port. In my area comcast has changed the term "Power Down" to "Sleep Mode". Make sure the cables are strongly protected. I always turn my TV on and off using the TV remote (Samsung Series 6). Why is this not a feature that we could deactivate or at least be able to EXTEND the amount of time before it pops up? Changing the boxes does NOT fix issue. He eats potato chips with chopsticks so he doesn't get grease on his mechanical keyboard. Don't worry, it's not a ghost. I show you step by how to access the accessibility settings menu and turn closed captioning on or off by going through the settings menu, or using the voice remote button, or by setting up the shortcut button. If the press ok message popped up after 8-12 hours, it wouldnt bother me as much but it pops up for me after 2 hours of not touching my remote! If you don't currently have a screensaver selected, choose the one you like and set the amount of time before it activates. Every 5 hours the screen saver turns on and if I'm trying to sleep my eyes pop open reacting to the silence. In this video I show you how to turn on and off the closed caption on the Xfinity Flex TV box. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Now even with the powersaver off it still turns off. To remove devices: Tap Remove from Scene. Also my phone screen turns off every 30 seconds without my permission. A few built-in features might be lost, but it should at least give you some peace while you hunt down the problem. Choices. Please contact the moderators of this subreddit if you have any questions or concerns. Screensavers are now adopted to password protect our PC after some idle time. If turning off Wi-Fi solves the problem, you may have to start digging through your other smart apps and devices to see if one is routinely messing with your TV. Next, press the power button to turn on your Mac, and immediately press Cmd+Opt+P+R on your keyboard. Click Change plan settings to commit the changes. If you're using a surge protector, try plugging it directly into a wall outlet to remove that as a potential variable. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, My X1 TV box goes into Power Saver mode (after 4 hours of inactivity) even though I've gone to Settings>Power Preferences and turned Power Saver OFF. The screensaver doesn't start even after waiting the right amount of time. Ok wait a minute, it seems you suggested that replacing my box could solve the problem, if the screen saver is something thats internal set by at&t then how is replacing the box going to fix the problem. Change my mind. Hello. a movie can last well over 2 hours! It may be called something different, depending on your TV's manufacturer. Whatever setting was causing the problem should hopefully go back to its default. If I turn the box to a channel I want to watch and turn on the TV, say, at 6:25pm, I used to be able to say in the remote "restart show"..it would always quickly rewind to the start of the show, say 6pm. There needs to be a way to disable the screensaver.. While you're at it, give the buttons a good cleaning. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, This has been happening for the past 5 or 6 days. Its enough to make me want to leave Comcast. We're seriously considering changing providers due to this issue alone. The scans might be the reason for the frozen computer. Can this be fixed..please. Consumer Electronics Control(Opens in a new window) (CEC) is a feature that allows your devices to control each other over HDMI. The problem is.I can no longer rewind the program that the X1 box is turned to. My Xfinity TV is not connecting. Go to the gear on the right side of the menu bar. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Google TV and Android TV models Other TV models The screensaver is FORCED to ON can NOT be disabled by customers. Here's how to troubleshoot. 2023 Best Buy. At this time the screen saver can not be disabled however, you can change the settings to 5 hours. Your master bedroom has the dvr - no such thing as "master" dvr, there is only one dvr and it's the box wired to the gateway. This is completely uncalled for! Tiny drops of water are mainly to blame. Ive never had this stupid situation on any other tv service and I swear Ive had unversed for quiet a while before I ever noted this happening. The screensaver is not something that can be turned off right now, but appreciate the feedback. PCMag supports Group Black and its mission to increase greater diversity in media voices and media ownerships. so basically you get a screen saver and loss of audio after 4 hours of not pressing any cable box remote command (like fast forward, channel up/down, Xfinity button, etc. I use a photo slideshow screensaver that comes standard with Windows 10. Press this button and hold it for 5 seconds. Tap the arrow ( >) next to the device. Once you program the shortcut button on the Xfinity Flex Remote you can access the accessibility menu and turn closed captioning on or off through the shortcut button. Again, as with all tech, sometimes these problems are software bugs fixed by a simple update. For example, when you turn on your PlayStation, CEC can automatically turn your TV on and switch it to the correct input, without you having to grab your other remote. This will place your TV Box in Standymode whenever your TV is turned off and will automatically wake it up when the TV is turned on. (I've even heard stories of direct sunlight streaming through a window confusing the infrared sensors and turning the TV onthough I've never experienced this one myself.). Some users are reporting that their computer is stuck or frozen on the screensaver. Please let us know if you would like to do that. Here's what you can do to fix the problem. You have enough people complaining about this that the change is warranted. Same thing just started on my X1 box also, never did this before for years, all of a sudden after the last software update, it has power saver mode "ON" even with the settings Set to "OFF" Most annying thing yet from comcast. Unhelpful ( 0) Hi I own this kind of tv and it works wonderful here are the steps on how to turn off your screen saver. As many people have found out the "Power off" featurehas never really turned the power off the box just goes into a sleep mode and if the TVis left on a screen saver now will come on after whatever time you have selected. Except in this case, unplug your TV . Press the power button and hold it for 20 seconds. @user_dbjr61 Hi there, thanks for the post. Instead, they go into a low-powered sleep state, which allows them to use many of the features described above (like turning on when someone casts a YouTube video from their phone). Our community is your official source on Reddit for help with Xfinity services. Seeing as how this appears to have been an ongoing issue for years confidence is low that anyone over there even cares that much @LindsayA Exactly!! 1996-2023 Ziff Davis, LLC., a Ziff Davis company. So, you end up missing part of your show when this Happens! I've even replaced the box and still, the problem persists. Fix A TV Not Responding To Remote 1. (Well, it's probably not a ghost.) You might even have a neighbor using a universal remote that's sending compatible codes to your TV next doorit's rare, but it can happen. .I wake up every time it shuts off, n I hate silence in the house so I have to continue 2 turnout back on! Clean the mouse or touchpad. Press & hold the Power button for 10 seconds. My new Sony TV has a power setting that can use "screen saver" or "last input" as a choice on TV turn on. Step 1 go to Settings. I have the same problem. Alternatively; you can decide to choose the particular TV box you intend to restart from the tab. The solution would be to stop this. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Disable the antivirus and see if it helps to fix the issue. 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