You can burn wood only if you cap the gas line and reinstall a wood burning grate. Place on/off rocker switch or wall switch in ON position. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. Can I convert my gas fireplace to a wood burning fireplace? Make sure the glass is securely clamped on, at all points, prior to replacing the front. The thermocouple and thermopile are the two most common reasons why a gas fireplace won't stay lit. The single largest by-product of the gas combustion process is water vapor. It is completely unnecessary to unplug or remove batteries from the receiver. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. Most Sonic technology is used in the pest control industry today. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. The doors should always be fully open or fully closed. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. Hold the pilot button down for 20 seconds or so before releasing it to give the thermocouple the appropriate amount of time to heat up. Yes! Remove all objects from mantel to see if this eliminates the smell. Can I use an existing masonry chimney as the vent for my gas fireplace? Yes. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. When the thermostat calls for heat, 24 volts are sent to the electronic ignition control module, which energizes the furnace blower and other systems and sends 120 volts to the HSI. If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. We want you to be very satisfied with your Heatilator hearth product. Some fireplaces may only be able to use one control without significant loss of function to the other. Please comment on how to fix AboutPressCopyrightContact. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Heatilator wont light ipi electronic ignition - YouTube What's wrong with this? For assistance with this, contact your dealer. However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Transformer 2. Your dealer can help you with adding a remote control. This will over ride the remote control feature. This will need to be investigated by your installer. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Based on this rate you can calculate the cost for your area to operate a pilot light. Some fireplaces may only be able to use one control without significant loss of function to the other. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Have you cleaned the fireplace prior to burning? Can I add a fan to my wood-burning fireplace? 3) Batteries in the hand-held transmitter are old and underpowered. Only pilot comes on and stays on. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. Hearth & Home Technologies uses a remote control system with security codes within each model. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Never, ever wash your logs. The majority of our gas fireplaces and inserts are direct vent (DV). Count down timer system (15 min to 9 hours). Quoting from the manual under, " pilots won't light, there is no noise or spark." "Remove igniter wire "I" from module. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. Please comment on how to fix What's wrong with this? If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? We recommend that our products be installed by a factory-trained professional. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. How should I use the glass doors on my wood-burning fireplace? In many cases a gas fireplace has several facing and trim options. 24 hour clock. Dust can cause odor. It is also recommended to turn the gas off when servicing your appliance. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Find a Dealer. Scratching can cause the glass to shatter. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. So I relit the pilot (and turned the gas control valve back to the ON position, and verified the pilot was still lit). A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Glass doors should be fully open when starting a fire and when the fire is burning strongly. If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. A safety pilot prevents the flow of gas when the appliance is not in use. This will need to be investigated by your installer. This first is to minimize fan noise. Your dealer can help you with adding a remote control. You can test the junction box by plugging a lamp into the junction box and switching it on and off. 24 hour clock. You can find a factory-trained professional on this website under the Dealer Locator section. Can I cover the louvers on my fireplace or insert face? Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. The damper must be in the fully open position when using a wood-burning fireplace. 1) The on/off switch on the fireplace and/or wall may be in the on position. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. You can view these fireplaces at www.heatilator.com. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. How do I remove the glass from my fireplace? SMART-STAT 120 volts must be wired to the fireplace. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. Low battery indicator icon. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. The following are the top reasons why remotes do not function. How can I find the model or serial number? This provides the option of a remote controlled variable flame. You can order a fan kit through your local dealer; installation instructions are packed with it. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Can I use an existing masonry chimney as the vent for my gas fireplace? Should I leave the batteries in my IPI system? This is normal in the first few minutes of operation. 2) Misunderstanding on how the remote features operate the fireplace. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. Otherwise, you can turn the pilot off when you wont be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. We will not be responsible for any costs related to shipping damage. In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. There are several models on our website that are capable of this clean-faced, zero clearance finish. A flue is another name for the fireplace chimney or venting system. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. A remote control and/or wall switch requires a Millivolt valve system. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Glass doors are available for current model fireplaces. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Lastly, the installation and set up of a product requires very specific installation and operational accessories. In about a minute or so the pilot shuts off. View this video for steps you can take to troubleshoot. Consult the installation manual for instructions. 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