The delivery company stayed 9 minutes total. This is going to be a long review because the incompetence of this company is nothing short of epic. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. This means youll have to work with their schedule as well as yours. Seat Height: 20H. The chaise seat is sunken in, The corner cushion of the sectional is sunken in. Save the headache. Ashley had already made the transaction on my credit card right after I walked out of the store that day! Specifically, Ashley acknowledged that no loveseat ever left the factory. Although many of their products do not fall into this category and are subject to an In-Home Delivery Fee. $1,000 bed frame delivered, delivery guys didn't stick around we go to look at it and the frame is cracked. Receipt and verbal confirmations said it would be delivered on 11/20/19. Tonight a sleeping bag on the floor will be my bed of choice. Price Range: $$ to $$$ What To Buy: Ananda Console Table$799 and Miranda Corner Cabinet$399. Chairs have never been sat on! By May one of the legs came off. "Its on the truck" no delivery. We were advised that we could put the dresser into the same delivery as the couch if we would like to save money on a delivery fee - or we could have the dresser ASAP. They told us to expect 4 items, and only recieved 2 of the 4. She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. Would NEVER use or recommend them again. Order at your convenience. So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time. We allowed them to replace it and again asked for a refund as the product was inferior. (Btw, I've ordered over $3,000 of furniture from them in the last year.) And they have been told every time I am disabled. Ashley DSG doesn't deserve an extraordinary employee like Ms Norma. He's visibly annoyed. Stay away from Ashley. This store has it all. The cons: Some issues with durability reported by customers. Just wait for a call for picking up furniture then resend the furniture to you. Again we get confirmation it will be delivered between 3 and 5 now we get another confirmation it will be delivered between 6-9 again we waited and nothing. We've called, we have complained, and we have written to them (no response). I had ordered this bench for the foot of my bed. Thankfully got protection plan; began flaking/peeling and looking like we had it for years in only a couple months and this was with limited usage. Evelyn Solan was amazing friendly and knowledgeable of her product. Delivery has been rescheduled multiple times. Then I set up for text confirmation and from there got tentative dates for the next 4 months. Unsubscribe easily. Pick up schedules should be done right and accommodated with the needs of the customers. The previous reviews of poor service and furniture is not just talk; it is real! It is impossible to talk with any rep, local or national on the phone. I was helped by both Maryanne and Joy on two separate occasion. They say all I can do is call the sales guy Eric. We were quoted a price that we agreed on. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? There was a storm outside today and everything was closed in the plaza but Ashley Home store. Ironically a friend of mine is also dis-satisfied with Ashley. He offered $1,000.00. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. They set up a date of 5/23/19 to come and put the bed together. Confirmed the time. I had to remind him that its proper business practice to follow up on his word. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. Each brand focuses on a different core value. To me that is not quality service and This costumer is definitely not satisfied. Ashley offers free shipping on small, light packages delivered within the 48 contiguous United States. They wasted my time and got my hopes up for no reason. Some of their furniture was not delivered on time or arrived broken upon delivery. And they promised that coffee table set will be delivered by Nov 6th and the dining set on Nov 15th. Your company is now guilt tripping us into keeping a $3,000 BROKEN couch that we paid a $400 warranty on? I somehow agreed to be okay with that date. While in store i left WITH THE SAME PROMISE OF "WE'LL CALL YOU BACK" . Theyre both well-known brands and have been in business for many years. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. We were told today that the drivers would have to pay out of pocket if there was hair. As for the mattresses, he engaged us in a scientific process that determines the mattress that is best suited for us based upon weight and sleeping position. See your top competitors and emerging players, understand your website's position in the market, and stay two steps ahead of your competition with Similarweb's Traffic Intelligence Solution. The store provided the worst customer service experience I have ever dealt with. With COVID, I do understand product delays. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). They gave us the number to the warehouse and an email address. I called multiple times after that, and they said the best they could do was a small gift card. Let me be clear here, and state that neither my wife nor I are large people. I was told the 50% would come off the full price. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. The living room furniture was delivered by a great team, had no problem. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. I am not impressed. I had ordered my sectional along with a dining room set in mid May. We purchased three barstools (along with a sofa, loveseat, and dining set) from Ashley Furniture. Avoid this place with all cost! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PLUS the base did NOT have drawers. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. Johnathan then corrected issue and said to give it another 24 to 48 hours for cooperate to approve order for exchange. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Now February 2022, one side table came, still waiting on a coffee table and side table. I received a text that the furniture was available and to pick a delivery date. I purchased a bedroom set the end of February. THe 27 went and came and no delivery then we get a notice that it will be delivered on the 13 of January and again no luck ( it was not loaded into the truck). It was said that it was on its way. They do not stand behind their products! So far, so good on the sofa we bought from Ashley (thats the only reason for the second star), but they were outlandish about the dresser we also bought from them. Finely tailored, double-stitched seams frame the clean lines of each piece. I asked when, they said when Crystal was around. We have been in contact with everyone, and only received the run around. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. As of today have not heard anything February 1,2021 ! It's seems obvious they must pay on commission because they have some aggressive salespeople there who will turn rude in the instant it becomes clear you either aren't happy with their aggressive tactics or that you won't be buying NOW!!! DO NOT GO HERE. Still No Word. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. You're getting paid at the end of the day and I'm losing over here. Customizing the style and upgrades added to a piece of furniture will make it truly one-of-a-kind. Whether youre decorating a coastal-chic living room, a French country kitchen, or a stylish home office, youll find long-lasting pieces that wont go out of style from this online brand. This terracotta vase is something I saw online and fell in love with. Ashley Furniture is A Joke. i Lost another day, cancel all my plans for nothing! She was peppy and upbeat. Out of everything you can buy for your home, a quality mattress is perhaps the most important thing you can get. I had to reschedule that delivery because I will be out of town. Had I known I very likely would NOT have made this purchase. The pros: Shop by style options make matching styles more convenient. Support is Key!! I have never received from any other furniture store anything like this. They simply dont give a damn. Do not expect prompt or effective resolution if your furniture arrives damaged or breaks. Then they changed it to July 14th. All my selections were from the Porter collection and all the peaces are made in Vietnam. Then we had to wait weeks to get someone here to install it. Learn from my mistake. Price Range: $$ to $$$ What To Buy: Runway Lacquer Desk$449 and Gwyneth Boucle Chair$999. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. I would not have made the purchase knowing this. So cushions can not be flipped for longer life. Little did I know he had an ulterior motive. He spoke to somebody at the warehouse and they were very rude! As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. He is there if you have any questions but does not hover. We purchased a TV stand 3 months ago. Never again will I shop at ANY ASHLEY FURNITURE! Got it on schedule, confirmed going to have someone meet them at the house since we were working. Still waiting for a replacement set for dining room set. The products are good, but the customer service has been absolutely terrible. SO I GO TO THE STORE AND LEAVE A MESSAGE FOR THE MANAGER DEVIN TO PLEASE GIVE ME A CALL, GUESS WHAT NOTHING. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE, This was bad. 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